Your bronze looks like gold. Why is that?
We use a proprietary bronze blend that closely mimics the color of 18k yellow gold. I have chosen this particular blend because of the color and beauty. Therefore, it costs a little bit more to create the pieces.

What is bronze?
Bronze is composed of copper and tin. If you have an allergy to either of these metals, I wouldn’t suggest you wear it.

My finger turned black! Why is that?
This can happen when someone wears bronze. It’s not an allergic reaction but a
chemical reaction due to your skin PH. This is a temporary reaction and can easily be washed off with warm soapy water. It can be inhibited by putting a clear coat of nail polish where the skin comes into contact with the jewelry, ie the inside of a ring. It will need to be reapplied as it wears off.

How do I care for my jewelry?
Use a polishing cloth designed for silver and other metals. We sell a wonderful polishing cloth in our store . Or you can use a jewelry cleaner, such as this one

I lost an earring! Can I get a replacement? What is the cost?
Yes! We will sell any current earring at ½ the price for a pair. Just email us.

What is your return policy?
We have a 7 day return policy. Contact us to get return instructions.

I love your work. Do you do custom work?
Yes! I love working with customers to create one of a kind pieces. Email us to start the conversation.

Is it possible to customize a piece of jewelry? I’d like to substitute the
diamond for another gemstone.
Yes it is possible! Let us know what you’d like via email. Include the piece of jewelry that you want customized and what gemstone.

How do you ship?
We ship both USPS  and UPS 2 day. UPS 2 day is insured for the full value of your order. USPS is insured to 100.00 and usually arrives in 2-5days. Both shippers are trackable.

How quickly can I expect my order?
If something is in stock, it will ship out within 24 hours. Out of stock items can be 1-4 weeks. I will contact you regarding shipping time on any out of stock item.

I’d love to share a photo of your jewelry. Where can I do that?
I love seeing my jewelry out in real life! Tag us either on FB or Insta. @chikahisastudio.

I’m not sure about my ring size. Can I exchange it if it’s not right?
Yes! Let me know asap by email.

I’m allergic to nickel. Can I wear bronze?
Yes. Bronze is copper and tin.

What is the black metal that you use?
The black metal is oxidized silver. A special chemical is put on to create the reaction that turns the metal black. It will wear over time and may need to be touched up. You can contact us to re-oxidized your piece at no charge.

If I have a question, how do I get in touch with you?
Either email or phone. (773)-251-1430.

I only wear gold. Can I have a piece made in gold instead of bronze?
Absolutely! Contact us here.

I bought a necklace from you and it got caught on something and
broke. Can you repair it?
Of course! Send us an email with a photo of it. I will get back to you with an estimated cost and repair time.