FAQ
Your bronze looks like gold. Why is that?
We use a proprietary bronze blend that closely mimics the color of 18k yellow gold. I have chosen this particular blend because of the color and beauty.
We use a proprietary bronze blend that closely mimics the color of 18k yellow gold. I have chosen this particular blend because of the color and beauty.
What is bronze?
Bronze is composed of copper and tin. If you have an allergy to either of these metals, I wouldn’t suggest you wear it.
My finger turned black! Why is that?
This can happen when someone wears bronze. It’s not an allergic reaction but a
chemical reaction due to your skin PH. This is a temporary reaction and can easily be washed off with warm soapy water. It can be inhibited by putting a clear coat of nail polish where the skin comes into contact with the jewelry, ie the inside of a ring. It will need to be reapplied as it wears off.
This can happen when someone wears bronze. It’s not an allergic reaction but a
chemical reaction due to your skin PH. This is a temporary reaction and can easily be washed off with warm soapy water. It can be inhibited by putting a clear coat of nail polish where the skin comes into contact with the jewelry, ie the inside of a ring. It will need to be reapplied as it wears off.
How do I care for my jewelry?
Use a polishing cloth designed for silver and other metals. We sell a wonderful polishing cloth in our store as well as a Jewelry Care Kit.
Use a polishing cloth designed for silver and other metals. We sell a wonderful polishing cloth in our store as well as a Jewelry Care Kit.
I lost an earring! Can I get a replacement? What is the cost?
Yes! We will sell any current earring at ½ the price for a pair. Contact us at help@chikahisastudio.com
Yes! We will sell any current earring at ½ the price for a pair. Contact us at help@chikahisastudio.com
What is your return policy?
We have a 14 day return/exchange policy.
We have a 14 day return/exchange policy.
Exchanges are FREE.
Returns are EASY.
Note: If you have a piece that was marked FINAL SALE or made for you as a CUSTOM REQUEST (any product not listed on our website) it can not be returned. All items must be in original condition.
For all other approved returns, the shipping fees & package protection costs associated with your original order & all shipping return costs are non-refundable. Any unauthorized returns will not be accepted.
Contact us at help@chikahisastudio to get the process going for you.
I love your work. Do you do custom work?
Yes! I do customize most of my current designs for size, choice of gemstone, type of finish or metal choice. If you have a request for custom work email us at:
Yes! I do customize most of my current designs for size, choice of gemstone, type of finish or metal choice. If you have a request for custom work email us at:
help@chikahisastudio.com and we'll set up some time to talk!
Is it possible to customize a piece of jewelry? I’d like to substitute the
diamond for another gemstone.
Yes it is possible! Let us know what you’d like by contacting us at help@chikahisastudio.com
diamond for another gemstone.
Yes it is possible! Let us know what you’d like by contacting us at help@chikahisastudio.com
How do you ship?
We ship both USPS and UPS (both provide tracking). Note: the default shipping option includes Insurance at Full Value of your product order for an additional fee of 2%. Using this, we will take full responsibility & ensure you receive your entire order. Should you choose to delete this Insurance, we will not be responsible for any lost shipments & you will be responsible for making a carrier claim.
We ship both USPS and UPS (both provide tracking). Note: the default shipping option includes Insurance at Full Value of your product order for an additional fee of 2%. Using this, we will take full responsibility & ensure you receive your entire order. Should you choose to delete this Insurance, we will not be responsible for any lost shipments & you will be responsible for making a carrier claim.
How quickly can I expect my order?
If something is in stock, it will generally ship out in 5-7 business days. Out of stock items can be 2-4 weeks.
If something is in stock, it will generally ship out in 5-7 business days. Out of stock items can be 2-4 weeks.
I’d love to share a photo of your jewelry. Where can I do that?
I love seeing my jewelry out in real life! Tag us either on FB or Insta. @chikahisastudio.
I love seeing my jewelry out in real life! Tag us either on FB or Insta. @chikahisastudio.
I’m not sure about my ring size?
No problem! There is an easy to use & very accurate ring sizer that you can order on the website.
Can I exchange my ring if it’s not the right size?
Yes! Let us know and we can exchange for another size. help@chikahisastudio.com
Yes! Let us know and we can exchange for another size. help@chikahisastudio.com
I’m allergic to nickel. Can I wear bronze?
Yes. Bronze is copper and tin.
Yes. Bronze is copper and tin.
What is the black metal that you use?
The black metal is oxidized silver. A special chemical is put on to create the reaction that turns the metal black. It will wear over time and may need to be touched up. We offer a Jewelry Care Kit on the website that includes everything you need to re-oxidize your piece.
The black metal is oxidized silver. A special chemical is put on to create the reaction that turns the metal black. It will wear over time and may need to be touched up. We offer a Jewelry Care Kit on the website that includes everything you need to re-oxidize your piece.
I only wear gold. Can I have a piece made in gold instead of bronze?
Absolutely! Just get in touch with us at help@chikahisastudio.com
Absolutely! Just get in touch with us at help@chikahisastudio.com
I bought a necklace from you and it got caught on something and
broke. Can you repair it?
Of course! Depending on what needs to be repaired, there may be a small charge. Each repair will be evaluated and cost determined at that time.
broke. Can you repair it?
Of course! Depending on what needs to be repaired, there may be a small charge. Each repair will be evaluated and cost determined at that time.
If I have a question, how do I get in touch with you?
help@chikahisastudio.com