Your bronze looks like gold. Why is that?
We use a proprietary bronze blend that closely mimics the color of 18k yellow gold. I have chosen this particular blend because of the color and beauty. Therefore, it costs a little bit more to create the pieces.

What is bronze?
Bronze is composed of copper and tin. If you have an allergy to either of these metals, I wouldn’t suggest you wear it.

My finger turned black! Why is that?
This can happen when someone wears bronze. It’s not an allergic reaction but a
chemical reaction due to your skin PH. This is a temporary reaction and can easily be washed off with warm soapy water. It can be inhibited by putting a clear coat of nail polish where the skin comes into contact with the jewelry, ie the inside of a ring. It will need to be reapplied as it wears off.

How do I care for my jewelry?
Use a polishing cloth designed for silver and other metals. We sell a wonderful polishing cloth in our store as well as a Jewelry Care Kit.

I lost an earring! Can I get a replacement? What is the cost?
Yes! We will sell any current earring at ½ the price for a pair. Contact us at help@chikahisastudio.com

What is your return policy?
We have a 14 day return/exchange policy.
Exchanges are FREE.
Returns are EASY.
Note: If you have a piece that was marked FINAL SALE or made for you as a CUSTOM REQUEST (any product not listed on our website) it can not be returned. 
For all other approved returns, the shipping fees & package protection costs associated with your original order & all shipping return costs are non-refundable. Any unauthorized returns will not be accepted. 
Contact us at help@chikahisastudio to get the process going for you.

I love your work. Do you do custom work?
Yes! I do customize most of my current designs for size, choice of gemstone, type of finish or metal choice. If you have a request for custom work email us at:
help@chikahisastudio.com and we'll set up some time to talk!

Is it possible to customize a piece of jewelry? I’d like to substitute the
diamond for another gemstone.
Yes it is possible! Let us know what you’d like by contacting us at help@chikahisastudio.com 

How do you ship?
We ship both USPS and UPS (both provide tracking). Note: the default shipping option includes Insurance at Full Value of your product order for an additional fee of 2%. Using this, we will take full responsibility & ensure you receive your entire order. Should you choose to delete this Insurance, we will not be responsible for any lost shipments & you will be responsible for making a carrier claim.

How quickly can I expect my order?
If something is in stock, it will generally ship out in 5-7 business days. Out of stock items can be 2-4 weeks.

I’d love to share a photo of your jewelry. Where can I do that?
I love seeing my jewelry out in real life! Tag us either on FB or Insta. @chikahisastudio.

I’m not sure about my ring size?

No problem! There is an easy to use & very accurate ring sizer that you can order on the website.

Can I exchange my ring if it’s not the right size?
Yes! Let us know and we can exchange for another size.  help@chikahisastudio.com

I’m allergic to nickel. Can I wear bronze?
Yes. Bronze is copper and tin.

What is the black metal that you use?
The black metal is oxidized silver. A special chemical is put on to create the reaction that turns the metal black. It will wear over time and may need to be touched up. We offer a Jewelry Care Kit on the website that includes everything you need to re-oxidize your piece.

I only wear gold. Can I have a piece made in gold instead of bronze?
Absolutely! Just get in touch with us at help@chikahisastudio.com

I bought a necklace from you and it got caught on something and
broke. Can you repair it?
Of course!  Depending on what needs to be repaired, there may be a small charge.  Each repair will be evaluated and cost determined at that time.
If I have a question, how do I get in touch with you?